Job Description

Events Manager

Cover Letter Required For Consideration
We’re thrilled that you’re interested in joining our dynamic team at Cocoon! To help us get to know you better, we’d love to hear about your event experience as well as any experience working with families and children through a brief cover letter. In your cover letter, share some highlights of your previous work with families/ making memorable events and why it’s been so fulfilling. Let us know what excites you about the opportunity to be a part of Cocoon and how your skills and values align with our family-focused mission. We can’t wait to read all about your experiences and see why you’d be a fantastic fit for our vibrant and nurturing workplace. Cover letter and resume are required, to apply please email: hr@joincocoon.com.

Organization Description

Organization Description is a rapidly expanding members-only club for families, offering a blend of play spaces, classes, and community support inspired by Montessori and Reggio Emilia philosophies. Located in Tribeca and the Upper West Side, Cocoon is committed to inclusivity, with every membership fee supporting prenatal and postpartum programming for parents of all income levels.

Job Description The Events Manager reports directly to the Club Director and oversees event operations and customer service. We hire kind-hearted professionals who tackle every challenge—no task too small, no goal too big.

Key Responsibilities

1. Leadership and Team Development:

• Implement and streamline policies, procedures, and training programs related to event management.
• Assist in ensuring that the events team meets performance targets, including customer satisfaction and event execution quality.

2. Event Planning and Execution:

• Plan, coordinate, and oversee a variety of events, including birthday parties, community gatherings, and special family events.
• Manage member feedback to continuously improve event offerings and experiences.
• Build and maintain a comprehensive database of contacts, including vendors, entertainers, and service providers.

3. Customer Service and Member Engagement:

• Ensure high standards of customer service are maintained during all events.
• Engage with members to understand their needs and preferences, enhancing the overall experience.
• Contribute to the improvement of event spaces and the overall aesthetic appeal.

4. Staff Management:

• Oversee recruitment, onboarding, team cohesion and scheduling of staff for events.
• Oversee staff training and ensure compliance with HR policies and procedures.

5. Financial Management:

• Assist in managing event budgets, vendor contracts, and cost control measures.
• Analyze event profitability and contribute to strategies for financial growth.

6. Marketing and Sales:

• Collaborate with the marketing team to promote birthday party bookings and event participation.
• Achieve event sales targets.
• Assist in the development of social media content and other promotional materials.
• Conduct tours and engage potential customers by showcasing event capabilities and benefits.

Key Success Factors:

• Ownership of events operations and customer satisfaction.
• Expertise in sales, marketing, hospitality and event management.
• Strong communication, decision-making, and organizational skills.
• Ability to work flexible hours, including weekends and evenings.

Candidate Qualifications:

• B.A. or equivalent degree in hospitality, education or relevant field preferred
• 3 years of experience in customer service, event planning in a professional setting

Position type: Full Time, in-person, with weekend hours and seasonal flexibility (Thursday - Monday)

Compensation: $75,000/year (plus bonus/commission 2%-8%, starting in 2026)

Full-time Employee Benefits:

• Health subsidy up to $1000/month
• PTO, including 15 Vacation Days, 5 Personal Days, 1 Volunteer Day
• Holidays, Sick Leave
• 16 Weeks Paid Parental Leave
• Professional Development

EEO Statement Cocoon is an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace.

Job Type: Full-time

Pay: $75,000.00 per year

Benefits:

• 401(k)
• Paid time off
• Parental leave

Work Location: In person

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