Job Description

Responsibilities Front Desk:

• Greeting and assisting guest
• Handling a variety of administrative support tasks
• Providing outstanding customer service
• Make Reservations
• Check-in &/or Check-out guest
• Breakfast Serving
• Keeping Lobby Clean
• Laundry

Front desk Job Description:

We are looking for a qualified receptionist to welcome and greet guest with a smile while handling a variety of tasks, such as faxing, taking and routing phone calls, check-in or check-out guest. Make, Change or Cancel reservations.

A good job candidate must be professional and friendly, especially when dealing with clients. Excellent service is a must for great customer experiences.

Responsibilities Front Desk:

• Welcoming and greeting guest
• Performing safety checks
• Directing clients around the area if asked (Must know the general area around the hotel)
• Answering and forwarding phone calls
• Making, Changing and or Canceling Reservations
• Copying, faxing and performing other administrative tasks
• Laundry
• Serving and reloading breakfast items (this is only required if you work during 7am-3pm Shifts) and only during Breakfast hours
• Keeping the Lobby and area clean and well-organized
• Providing delightful customer service
• Dealing and Handling customer service with a smile
• its a plus if you have experience with using Hotel Property Management Systems
• Holidays, weekends and occasional overtime

Receptionist Job Requirements:

• Excellent written and verbal communication skills
• Great telephone communication skills
• Great organizational skills
• Good computer skills, including competency in Microsoft Office programs
• Good time-management skills
• Customer-centric approach
• Professional and friendly disposition
• Ability to work in a team
• Willingness to assist colleagues with administrative tasks
• Experience as a front desk agent is a plus

Modern style and spacious comfort await you here at the Fairfield by Marriott Niagara Falls NY. Located on the US side of this world-famous attraction, our hotel offers contemporary rooms and suites with thoughtful design and outstanding amenities. Enjoy free high-speed Wi-Fi access in your room and throughout the hotel, as well as plush bedding and first-class in-room entertainment. Begin your morning here in downtown Niagara Falls with our hotel's delicious free hot breakfast, or take a refreshing swim in the heated indoor pool. Thanks to our convenient location on the US side of Niagara Falls, we put some of the area's top attractions within reach; walk to the American Falls, or enjoy the exciting nightlife of Seneca Niagara Casino. Fashion Outlets of Niagara Falls USA and the Canadian border are nearby as well. At the Fairfield Inn & Suites Niagara Falls, you're our #1 priority. We promise you'll be satisfied, or we'll make it right. That's our commitment to you. Ask us about The Fairfield 100% Guarantee.

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