Job Description

Experience:

• Minimum 3 Years Experience as Housekeeper or Lead Housekeeper. 

Physical Requirements:

• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift. 

General Requirements:

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner. Able to communicate with Staff in English.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel-required meetings and trainings.
• Maintain regular attendance in compliance with Choice Hotels Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Choice Hotels Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. 
• Must be able to cross-train in other hotel-related areas. 
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs. 
• Perform other duties as requested by management. 
• Maintain a warm and friendly demeanor at all times. 

Fundamental Requirements:

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable). 
• Restock housekeeping cleaning cart for next day's use. 
• Replenish cleaning chemical bottles. 
• Clean room with the door closed according to standards, unless requested to do otherwise by the guest. 
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to General Manager. 
• Report any maintenance repairs immediately to General Manager. 
• Handle items for “Lost and Found” according to the standards.
• Ensure overall guest satisfaction. 

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