Job Description

Lead Regional Field Excellence

Step into a role where your leadership keeps technicians moving, customers delighted, and operations safe and compliant. As our Regional Field Operations Manager, you’ll orchestrate day-to-day field activities, coach a high-performing team, and ensure every service visit reflects our standards for quality and care.

A Day in the Life

Your morning might start by fine-tuning schedules and dispatch across multiple territories. Midday, you’re reviewing performance metrics, mentoring team leads, and resolving any escalations with professionalism. In the afternoon, you’re on-site—conducting inspections, validating safety practices, and confirming work meets scope and timelines. Throughout, you’re partnering with logistics, sales, and customer service to keep everything running smoothly.

What You’ll Own

• Manage, schedule, and support field technicians across assigned regions.
• Ensure timely, effective delivery of service, maintenance, and installations.
• Monitor performance metrics; provide hands-on coaching and development.
• Conduct site visits and field inspections for quality, safety, and customer satisfaction.
• Coordinate closely with logistics, sales, and customer service to optimize operations.
• Handle escalated customer issues and drive swift, professional resolution.
• Uphold health and safety regulations and company policies in the field.
• Track inventory and equipment usage; ensure proper care and maintenance.
• Maintain accurate documentation, reporting, and service records.
• Support recruiting, onboarding, and training of new field personnel.

What You Bring

• Proven experience in field service or operations management.
• Strong leadership, communication, and problem-solving capabilities.
• Comfort juggling multiple priorities in a fast-paced environment.
• Working knowledge of field service management software (Fullbay is a plus).
• Technical aptitude relevant to the industry (e.g., mechanical, electrical).
• Valid driver’s license and the ability to travel as needed.

Benefits & Growth

• Health, dental, and vision insurance
• 401k
• Paid time off and holidays
• Monthly bonus potential based on performance metrics
• Opportunities for professional development and advancement

Professional Proficiencies

• Customer Service
• Leadership / People Management
• Basic Computer Skills

Compliance

Ability to pass background and drug screening.

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