Job Description

Join Our Team and Earn Tips Up to $5 per Hour! (In addition to your hourly base pay)

The ideal Poke House candidate will:

• Experience in leadership role
• Be a reliable, energetic, and motivated individual
• Have a cheerful, friendly, and enthusiastic attitude and display a positive approach to all assignments
• Love to help and serve customers and possess exceptional customer service skills
• Have the ability to work in a team and maintain positive working relationships with all team members
• Have the ability to maintain a professional appearance at all times
• Be able to adapt to a fast-paced work environment with changing customer volume levels
• Have the ability to speak clearly, listen attentively, and follow instructions
• Have a complete understanding of all Poke House rules and regulations

A typical day at Poke House:

• Greet customers and provide exceptional service.
• Process in-house, online, and delivery orders efficiently.
• Handle transactions, including payments, receipts, and refunds.
• Restock supplies and maintain store cleanliness and organization.
• Work independently and as part of a team with strong time-management skills.
• Stay knowledgeable about the menu and recommend favorites.
• Answer customer inquiries and resolve issues.
• Follow food safety, sanitation, and health procedures.
• Uphold brand standards and comply with local and state regulations.

Core Responsibilities (Team Member/Cashier):

• Customer service, cashier
• Food assembly
• Cleaning, sanitizing
• Communication & teamwork
• Upholding current food, safety, and health standards

Core Responsibilities (Shift Leader):

• Customer service, cashier
• Food assembly
• Cleaning, sanitizing
• Communication & teamwork
• Training new hires, retraining
• Delegating tasks & responsibilities
• Assigning breaks and lunches
• Upholding current food, safety, and health standards
• Basic food preparation

Requirements:

• At least 18 years of age (Shift Leader)
• Have experience in leadership role
• Be available to work at least 4 days a week
• Be able to communicate in the primary language(s) of the work location
• Food safety certification
• Open and flexible availability (variable hours/days, including nights, weekends, and holidays, as needed)
• Physical requirements: Long periods of standing, walking, and lifting (up to 25 lbs)

Poke House Perks:

• Competitive compensation; Hourly base pay + Tips up to $5 per hour(Please note tip amounts vary based on factors such as business volume, hours worked, and customer tipping habits.)
• Flexible scheduling
• Discounted delicious food
• Full-time and part-time opportunities
• We promote from within
• Safe and fun working environment

Job Type: Part-time

Schedule:

• Day/Night shift
• Monday to Sunday
• Weekend availability required

At Poke House, our mission is to capture California’s adventurous spirit in our tasty, modern poke while supporting local small businesses and preserving the environment. We work hard to craft each delicious poke bowl and ensure that the quality of our ingredients are always top grade. Our sushi-grade fish is delivered daily, and our fruits and vegetables are locally sourced, prepared fresh every day, and organic when possible. From construction to consumption, we are committed to being environmentally conscious.

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