Job Title: Assisted Living Receptionist
Position Summary:
The Assisted Living Receptionist serves as the first point of contact for residents, families, visitors, and prospective clients. This position is responsible for managing front desk operations, coordinating walk-in tours, handling incoming phone calls, maintaining filing systems, and assisting with new employee onboarding. The ideal candidate is professional, friendly, and highly organized, with a strong commitment to customer service in a senior living environment.
Key Responsibilities:
Front Desk Operations & Communication:
Greet and assist all visitors, residents, and staff in a courteous and professional manner.
Answer and direct incoming calls promptly and accurately.
Manage and relay messages and information to appropriate departments or personnel.
Monitor the front entrance and maintain a welcoming and secure environment.
Tours & Admissions Support:
Provide informative and engaging walk-in tours to potential residents and their families.
Maintain an organized system for tracking tour inquiries and follow-ups.
Collaborate with the admissions or marketing team to ensure accurate information is shared.
Administrative & Filing Duties:
Maintain organized files for residents, staff, and general operations, both digitally and in hard copy.
Assist with scanning, copying, and preparing documents as needed.
Support other departments with clerical tasks as assigned.
New Employee Onboarding Support:
Prepare onboarding materials and orientation packets for new hires.
Coordinate schedules for new employee orientations and trainings.
Ensure completion and filing of onboarding documents and compliance paperwork.
Qualifications:
High school diploma or equivalent required; associate's degree preferred.
Previous experience in an administrative, receptionist, or customer service role, preferably in a healthcare or senior living setting.
Strong interpersonal and communication skills.
Proficiency in basic office equipment.
Ability to handle multiple tasks efficiently and maintain confidentiality.
Work Environment:
Front desk and office setting within an assisted living community.
Frequent interaction with elderly residents, families, and staff.
May require occasional lifting of files or office supplies (up to 20 lbs).